That connection made it easier for Perry Township to commit to using SmartGov too. Public Information Officer and Records Clerk, Perry Township Our Approachįranklin County, in which Perry Township is located, uses SmartGov to manage its building and zoning department. It’s been smooth sailing, which is very much a welcome change. “Everyone we worked with was attentive and responsive.”Īs not all of us here are tech savvy, our implementation expert did a fantastic job without inundating us with technical jargon. “We never ran into those problems with SmartGov,” he says. However, once Perry Township decided to work with Brightly to streamline its building and zoning systems, LaBuhn reports a completely different experience. It was extremely frustrating for all of us here, and we’re still trying to fix blunders that occurred months ago.” “Other times, it was promised that the programs were working or that an issue was fixed when it was not. With some of those implementations, “we struggled to get reliable assistance and support from the vendor’s staff,” says Luke LaBuhn, Public Information Officer and Records Clerk. Over the past two years, the town implemented a few new digital solutions, including payroll and police reporting systems. ![]() Perry Township looked for a solution but was hesitant to digitize its zoning and building permit tasks. That meant spending time searching through old documents when updates were needed, and it was easy for tasks to get lost or overlooked without a comprehensive digital solution. The lean staff relied on pencil, paper, scanning and stamping documents to approve permits and maintain zoning and code compliance. ![]() ![]() With a small staff and a fast-growing community, Perry Township was consistently challenged to keep up with zoning and building permit requests.
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